If you have any Clovers gone “missing”, please kindly consider the following questions:
1. When did you make your purchase?
Clovers take about 3-5 days to appear in your account so don't worry -- it could still be processing behind the scenes! If you still don't see your transaction in your account after five days, please kindly reach out to us at your earliest convenience.
2. Are you logged into your RateX account?
You are able to earn Clovers only when you are logged into your RateX account. If you do not have one, you are late to the party! Sign up now via our RateX extension! :)
3. Did you make a purchase from participating merchant that offers Clovers?
Clovers isn’t available at every Merchant with RateX, but we'll let you know if a merchant offers Clovers. Look for the Clovers icon with the merchant name to make sure.
4. Do you have another cash-back/rewards program active on your browser?
When you use two or more cash-back/rewards programs, the credit can only be attributed to one of us. We don’t have a way of knowing which company will receive credit for your transaction. Once a purchase is credited to RateX, there is no way for us to retroactively attribute the purchase to another rewards program.
If none of these questions apply to your purchase, send us your receipt (as a screenshot or forward along the confirmation email) with the date of purchase, total price paid, and order number and we'll look into it for you!