If you encounter this error after confirming payment on Taobao, this means that you are unable to send in another “代付” payment request as you have already sent in a request previously.
To remedy this error, you will have to cancel the current “代付” payment request and make a second payment attempt via RateX.
Log into your Alipay account via this link: https://auth.alipay.com/login/index.htm?goto=https%3A%2F%2Fmy.alipay.com%2Fportal%2Fi.htm
After you have logged in, at the transaction you would like to cancel the “代付", mouse over "付款“. (Below is a screenshot of a sample transaction)
A drop-down list will appear and click on "取消代付”. This will cancel the current “代付” and you will be able to request for another “代付”。
To request for another “代付”, on the same page of your Alipay, mouse over "付款“ the same transaction and a drop-down list will appear and click on "找人代付”.
It should bring you to the “代付” landing page and RateX will appear to guide you through the payment.
(In the case that our extension does not appear automatically, click on our RateX icon at the top right corner of your browser).