We pride ourselves in offering the the best experience to our customer! Our top priority is to ensure that we provide the best customer service to all our users in solving their problems timely and efficiently.
Before you drop us a message with your details, here are examples of issues commonly faced by our RateX users and we encourage you to see if your issue is related to any of the following before writing in a request:
- How do I request for a refund?
- How do I install the RateX Browser extension?
- My Taobao order status shows as "pending payment" after I received email confirmation from RateX.
- How do I use RateX to pay on Taobao?
- Where can I find my referral code to share with my friends?
- "交易或代付状态不正确" Error! What should I do?
- "交易已申请代付" Error! I can't make my Taobao Payment!
If your issue isn't covered above, please don't hesitate to contact our Support team right here.