If you have any Cash gone “missing”, please kindly consider the following questions:
- When did you make your purchase?
Cash rewards will take about 2-4 days to appear in your account so don't worry -- it could still be processing behind the scenes! If you still don't see your transaction in your account after four days, please kindly reach out to us at your earliest convenience.
- Are you logged into your RateX account?
You are able to earn Cash when you are logged into your RateX account. If you do not have one, you are late to the party! Sign up now via our RateX extension (after you have installed it)! :)
- Did you make a purchase from participating merchant that offers Cash Rewards?
Cash rewards isn’t available at every Merchant with RateX, but we'll let you know if a merchant offers Cash rewards. Look for the Cash icon with the merchant name to make sure.
- Do you have another cash-back/rewards program active on your browser or have you visited any coupon sites during your checkout process?
When you use two or more cash-back/rewards programs, the credit can only be attributed to one of us. We don’t have a way of knowing which company will receive credit for your transaction. Once a purchase is credited to RateX, there is no way for us to retroactively attribute the purchase to another rewards program.
- Did you click on our "Activate Cash" button?
You may not have activated Cash reward when making a purchase. Unfortunately if you did not click on our "Activate Cash" button before making your order on your favourite merchant, we will be unable to track your order and thus no Cash will be rewarded to your account.
If none of these questions apply to your purchase, send us your receipt (as a screenshot or forward along the confirmation email) with the date of purchase, total price paid, and order number and we'll look into it for you!