This means you have been charged by RateX successfully but the Amazon cart order is still not placed yet.
This happens due to sudden lost of internet connection or unexpected glitch which might have occurred. As such, our extension might not work flawlessly like they should as usual.
However, do not worry. Your Amazon account's Gift Card Balance should be inflated with the amount that matches your shopping cart value. Please kindly check your Gift Card Balance at https://www.amazon.com/gp/css/gc/balance.
If your gift card balance has been successfully credited, please kindly checkout your cart again with Amazon directly, instead of RateX, to pay for your cart with the gift card balance.
Your final payable balance should be $0 since you have already made payment to RateX.
If your Amazon account's giftcard balance is not inflated, please kindly contact us through here! Our friendly customer support team will be more than happy to be able to assist you :)