How can we help?

Common Questions

• How do I install the RateX Browser Extension?
• "交易已申请代付" Error! I can't make my Taobao Payment!
• "交易或代付状态不正确" Error! What should I do?
• Help! I have a refund from Taobao. What should I do next?
• How do I use RateX to pay on Taobao?
• My Taobao order is still not paid even though I have received email confirmation from RateX.